OpenCX has raised USD 7 million to accelerate the growth of its AI native enterprise customer communication platform. The funding round was led by Y Combinator and X by Unifonic, with participation from Shorooq and Sadu Capital. The UAE based startup plans to use the capital to meet rising enterprise demand and expand into Saudi Arabia.
Founded by Mohammad Gharbat and Mohammad Tabaza, OpenCX focuses on a core enterprise challenge. Customer communication remains critical, yet hard to scale. Large organizations often struggle to maintain quality, speed, and control across channels.
Solving Enterprise Communication at Scale
OpenCX built its platform for high stakes environments. Many enterprises operate across voice, chat, email, and messaging. Each channel adds complexity and cost.
OpenCX addresses this challenge through:
- AI automation across all major communication channels
- Support for complex and regulated workflows
- Centralized control for large scale operations
- High reliability under heavy interaction volumes
The platform automates more than 70 percent of customer interactions. This allows teams to scale without losing oversight or service quality. Enterprises gain confidence as demand grows.
AI Built for High Trust Environments
Many AI tools fail in regulated or mission critical settings. OpenCX takes a different approach. Its AI engine is designed for accuracy, compliance, and consistency.
Key platform strengths include:
- AI trained for enterprise grade use cases
- Strong control over automated decisions
- Seamless human handoff when needed
- Clear audit and monitoring capabilities
This design helps enterprises deploy AI without risking trust. The platform supports industries where reliability matters most, including finance, telecom, and large service providers.
Expansion Plans in Saudi Arabia
With new funding secured, OpenCX is entering its next growth phase. The company plans to open a regional office in Saudi Arabia as part of its broader GCC strategy.
Saudi Arabia plays a central role in OpenCX’s plans due to:
- Strong enterprise demand for scalable AI solutions
- Rapid adoption of AI across sectors
- Large customer bases requiring multi channel support
OpenCX plans to hire locally and work closely with Saudi enterprises. The company expects demand to accelerate through 2026 as AI adoption continues to rise.
Founder Vision and Market Opportunity
Mohammad Gharbat, CEO and Co Founder, emphasized that OpenCX was built for environments where communication cannot fail. He noted that customer interaction should never limit growth. The platform helps organizations scale with confidence.
The funding validates OpenCX’s position in the market. Enterprises want AI that works in real world conditions. They want control, trust, and performance at scale.
With strong investor backing and a clear regional focus, OpenCX is positioning itself as a key player in enterprise customer communication across the Middle East.